Privacy policy
Last updated: November 12, 2025
Mooneye by Shine Jewel operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
Mooneye by Shine Jewel is powered by Shopify, which enables us to securely provide e-commerce functionality and related tools to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit, browse, or make a purchase on www.mooneye.in or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall control with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
1. Personal Information We Collect
When we say “personal information,” we mean any data that can identify you directly or indirectly. Depending on how you interact with our website and services, we may collect the following:
a. Contact Information
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Name
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Email address
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Phone number
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Billing and shipping addresses
b. Payment Information
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Credit/debit card details (securely processed by Shopify or our payment partners)
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UPI or wallet payment details
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Transaction information and payment confirmation
(Note: We do not store full card or payment credentials on our servers.)
c. Account & Transaction Details
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Account login information (if you create one)
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Order history, wishlist, cart activity, and previous purchases
d. Device & Usage Information
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IP address, browser type, operating system
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Device identifiers
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How you browse, search, and interact with our site
e. Communication Data
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Information you share with us through WhatsApp, email, reviews, or contact forms
2. How We Collect Information
We collect personal information from several sources:
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Directly from you when you place an order, register an account, or contact us.
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Automatically through cookies, analytics tools, and your browsing activity.
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Through our service providers, including payment gateways and logistics partners.
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Through Shopify, which powers our website and facilitates transactions.
3. How We Use Your Information
We use your personal information to:
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Process your orders and deliver products.
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Provide customer support and respond to inquiries.
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Send transactional updates (order confirmations, shipping alerts, etc.).
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Improve our website and tailor your shopping experience.
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Market our products, promotions, and updates (only if you opt in).
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Prevent fraud and ensure website security.
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Comply with legal obligations and government regulations.
You may opt out of receiving marketing emails at any time by clicking “Unsubscribe” in our emails.
4. How We Share Your Information
We only share your data when necessary to operate our business, including with:
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Shopify, our e-commerce platform provider.
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Payment processors (Razorpay, PayU, etc.).
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Shipping and logistics partners for order delivery.
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Marketing or analytics partners (only with consent).
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Legal authorities, if required by applicable law.
All third parties are obligated to protect your data and use it only for legitimate business purposes.
5. Relationship with Shopify
Our online store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.
Your personal and transactional information is transmitted to Shopify and may be processed or stored in data centers outside India (including the U.S. and Canada).
Shopify uses your personal information to operate and improve its services and may act as an independent controller for certain processing activities.
You can learn more about Shopify’s privacy practices here:
👉 https://www.shopify.com/legal/privacy
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences and cart items
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Improve website performance and speed
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Analyze user traffic and behavior
You can disable cookies in your browser settings, though some site features may not function properly as a result.
7. Data Security and Retention
We maintain appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
Although no online system is completely secure, we ensure your data is transmitted via SSL encryption and stored securely.
We retain personal data only for as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
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Access or request a copy of your personal information.
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Request correction or deletion of your data.
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Opt out of promotional communications.
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Withdraw consent for certain processing activities.
To exercise these rights, please contact us at info@mooneye.in.
We may require proof of identity before fulfilling your request.
9. Children’s Privacy
Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from minors.
If you believe your child has shared data with us, please contact us to request deletion.
10. International Data Transfers
Your information may be transferred and processed outside of India (for example, in the United States or Canada) by Shopify or our service partners.
All such transfers are performed under lawful mechanisms that ensure adequate protection of your data.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
All updates will be posted on this page with the “Last updated” date at the top.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Mooneye by Shine Jewel
📍 85/598, Sector 8, Pratap Nagar, Sanganer, Jaipur, Rajasthan – 302033, India
📧 info@mooneye.in
📞 +91-7230030406
Mooneye – Crafted with Heart, Worn with Pride.
A Shine Jewel Brand – Serving Indian Customers Since 2015.